Legal information
Privacy policy
In plain words: what data LAB by LUNÉVA may receive during a purchase, consultation, training or a support enquiry, and how you can exercise your rights.
Updated: 20 May 2026Orders, delivery, payment, support, security and legal obligations.
The period depends on the type of data, the contract, accounting requirements and your request.
Запит на доступ, зміну або видалення даних можна надіслати на lunevaworldteam@gmail.com.
Details
What data may be processed
How much data depends on what you do on the site: place an order, take the shade quiz, book a consultation, write to support or consent to cookies.
- Contact details: name, phone, email, country, city, delivery address or carrier branch.
- Order data: products, quantity, price, currency, payment status, delivery method, enquiry history.
- Technical data: cookie choice, basic browser data, security events, the pages needed for the cart and checkout to work.
- Consultation data: a description of the hair task, the desired result, photos or notes — only if you send them yourself.
Why
What this data is needed for
The data is not used for decorative analytics but for specific scenarios: taking payment, delivering the parcel, answering an enquiry, keeping the cart, and meeting warranty or accounting requirements.
Completing the purchase, confirming payment, packing, delivery and service after the purchase.
Answers about products, statuses, returns, consultations and educational materials.
Protection against technical errors, abuse, duplicate payments and broken checkout scenarios.
Email or advertising cookies are used only where there is consent or another lawful basis.
Rights
Your rights
You may request access to your data, correction, deletion, restriction of processing, data portability or withdrawal of consent. To identify the request we may need the email or phone linked to the order.
- Access to the data linked to your account, order or enquiry.
- Correction of inaccurate contact or address details.
- Deletion of data where there is no lawful reason to keep it.
- Withdrawal of cookie or marketing consent, without affecting what has already been done.
Contacts
Where to write about privacy
Requests about personal data go to support. In your message it is best to include the email or phone linked to the order and briefly describe what you need.