Consultation with a stylist from UAH 1200
LAB by LUNÉVA Colourist care
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Support

Contacts

One calm page for every enquiry: orders, delivery, returns, consultations, training, partnerships and legal questions.

Updated: 20 May 2026
Email

lunevaworldteam@gmail.com for orders, returns and legal enquiries.

Messengers

Viber and Telegram can be added as fast support channels.

Training

Separate enquiries about lessons, consultations and materials for stylists.

Channels

How to get in touch

Choose the channel that suits you: we answer questions about orders, delivery, returns, consultations, training and partnerships.

Support email

lunevaworldteam@gmail.com

Orders

Questions about payment, delivery, status, returns or what is in the box.

Consultations

Choosing care, shade, hair goals and the home ritual.

Partnerships

Training, stylists, salons, media and brand collaborations.

Topics

What to include in your message

To get help faster, add the topic, order number, contact details and a short description of the situation straight away.

  • For an order: order number, email or phone, delivery country.
  • For a return: the reason, plus photos of the product or packaging if there is damage.
  • For a consultation: the condition of your hair, your colouring history, the result you want.
  • For legal questions: company name, subject of the request and the contact person.

Form

Enquiry form

Leave a message and the LAB by LUNÉVA team will get back to you in the channel that suits you.